At Just Joe Pens, we take pride in the meticulous craftsmanship of our handcrafted fountain pens and blanks. Each pen and blank run are skillfully created with attention to detail, ensuring a unique and high-quality writing instrument or starting material. Due to the nature of our artisanal products, we have established the following return policy:
- No Returns:
We regret to inform our customers that we do not accept returns for handcrafted fountain pens pen blanks. This policy is in place to preserve the authenticity and individuality of each pen or blank, as well as to maintain the integrity of the craftsmanship involved in their creation. - Quality Assurance:
Prior to shipment, each fountain pen undergoes a thorough quality assurance process to ensure it meets our standards for excellence. We take pride in delivering products that surpass expectations, and we strive to address any concerns before the pens reach our customers. - Warranty:
While we do not accept returns, we stand by the quality of our products. If you encounter any manufacturing defects within 10 days of receiving your fountain pen, please contact our customer service team with your order number and a detailed description of the issue. We will work with you to assess the situation and explore possible solutions. - Custom Orders:
For custom orders, where specific preferences and modifications are made, returns are not accepted unless a manufacturing defect is present. We encourage customers to thoroughly review and approve custom designs before production begins to ensure satisfaction. - Shipping Damage:
In the unfortunate event that your fountain pen arrives damaged due to shipping, please contact our customer service team within 10 days of receiving the product. We will request photos of the damaged item and work with you to resolve the issue promptly.
By making a purchase from Just Joe Pens, you acknowledge and accept the terms of this return policy.
Thank you for choosing our handcrafted fountain pens. We appreciate your understanding and support of our commitment to quality craftsmanship.